Guarantees and Returns

At Big Country, we care about offering you quality accessories, so if you are not satisfied with a product or it has a defect and you want to return or exchange it, you will need to be aware of the following points.

HOW TO CLAIM A WARRANTY?

When the damage is external and visible upon delivery. To validate the warranty in this case, it will be necessary to note the damage upon receiving the product and, if necessary, refuse delivery. For the warranty to be valid, the product must not show any modifications, alterations, or signs of misuse.

Please contact our staff at contacto@bigcountry.com.mx with a brief description of the situation or defect, photographs or videos, and invoice number.

If you are not satisfied with the product once you have received and opened it, please call (33) 3811-2263 to report the problem and, if applicable, schedule product pickup. You will be given a tracking number to follow up on your warranty or refund.

TIMES AND CONDITIONS:

Warranty validity periods and conditions depend strictly on each brand. You can consult them at the following link: https://www.bigcountry.com.mx/p-37917-garantas-por-marcas.html

RETURNS OR REFUNDS:

• At Big Country we have a satisfaction guarantee, so you have up to 30 days to request your return at no cost.
• Refunds for returns are made through the same method used for the original payment.
• If the product has already been shipped to its destination, the refund will be issued once the product returns to the distribution center and the buyer proves they are the owner of the payment method used.